FAQ’S

Learn everything about a membership! What’s included and why you’ll love it!

 

Membership Questions

Already a Member? Learn how to login, find your videos, get the most from the site and other FAQ’s

 

Video Tour

Download our ‘Social Dance Online’ App (Apple & Android) and watch videos offline

 

Membership Questions
Membership Questions

Memberships & Course Questions

 

What's included with a Full Access Membership?

Everything you need from total beginner to hot shot advanced dancer!

1000+ instructional videos! WCS, Country & Ballroom styles – You can sort videos by levels (Beginner – Advanced), by count, or by topic. Ex. Musicality, Styling, etc.

We have syllabi for most of the dance styles -PLUS, We add new videos every month.

We also have a community feature allowing you to ask questions inside and have us reply personally!

Get Your 14-Days Free Trial

Can't access videos on the web after signing up on the App?

As a member you should have access to videos on both the App and Website.

If you signed up on the App and did not create a login first, here’s what do to.

  1. Cancel your membership on the App
  2. Sign up on the website here

Google & Apple allow you to purchase without creating a login that’s shared with our website.

Unfortunately the above solution is the only workaround we have at the moment. Super sorry!

Watch this video for a personal explanation.

Are my videos downloadable?

YES! You can download videos in our ‘Social Dance Online’ App in the App Store (Apple & Android) to watch offline.

While using our website videos are available for streaming from any desktop, laptop, tablet or phone. Our website adapts to phone and tablet browsers so you can watch our videos anywhere!

What are the 'Ultimate Guide' Courses?

Our ultimate guide courses on specific subjects (Beginners, Musicality, Styling, etc) are step by step complete guides to mastery on that specific subject. They are available for purchase individually and are not included in your full access membership. Once purchased you will own them forever!

Can I play videos on my TV?

Yes!  Both Chromecast and Airplay are compatible with our site.

To stream Chromecast videos:

  1. Connect Chromecast to your TV.

  2. Connect your device to the same Wi-Fi network as their TV.

  3. Find the video that your want to stream on their laptop or device and click on the Chromecast icon.

  4. In the pop-up that appears, select the desired TV and cast.

 

Chromecast_Pop_Up.png

Casting options when using Chromecast

  1. Using the Google Chrome web browser is supported.

  2. Casting from an iPhone and Android native apps is supported.

  3. Using an iPhone/iPad (iOS devices) web browser, either Safari or Google Chrome is not possible due to limitations from Apple (Airplay is supported instead).

  4. Using the Android web browser and Google Chrome is supported. While it is possible to cast from other web browsers, it cannot be guaranteed.

  5. You can cast only to Chromecast devices or Android boxes, such as Xiaomi Mi TV.

Use AirPlay to watch videos on your TV by playing from their Mac, iPad, iPod touch, or iPhone.

To stream videos:

  1. Connect your device to the same Wi-Fi network as their Apple TV or AirPlay 2-compatible smart TV.

  2. Find the video that they want to stream.

  3. Tap the AirPlay icon.

  4. Choose their Apple TV or AirPlay 2-compatible smart TV.

To stop streaming, they will need to tap the AirPlay icon in the app that they’re streaming from, then tap their iPhone, iPad, Mac, or iPod touch from the list.

Your can also use mirroring instead of AirPlay to stream your content.

NOTE: Some TV manufacturers have integrated AirPlay 2 directly into their TVs, so you can share or mirror almost anything from your iOS device or Mac to your AirPlay 2–enabled smart TV.

You can find the list of devices that support AirPlay 2 on this list: AirPlay 2–Enabled TVs and Devices​. If your smart TV or device doesn’t appear on the list, it means that you cannot use it to cast content from the site.

Account Questions

 

It says my email address is taken.

Looks like you’ve made an account at one point. If you forgot the password you’ve chosen, you can reset it easily.

Watch this video to learn how – It’s super easy!

How to I change my password?

Once signed into your account, you can change your password by clicking  Dashboard from the top navigation menu.  Select Password and update your password.

Help me find my videos?

Think of this like Netflix or Hulu. Login with the button in the top right of the screen.

Monthly & Yearly membership videos can be found under All Videos in the top navigation bar.

Free Membership videos will be in the MyLibrary tap under All Videos in the top navigation bar.

Ultimate Guide Courses can be found in the All Videos tab in the top navigation bar, then under My Library 

What are the 'Ultimate Guide' Courses?

Our ultimate guide courses on specific subjects (Beginners, Musicality, Styling, etc) are step by step complete guides to mastery on that specific subject. They are available for purchase individually and are not included in your full access membership. Once purchased you will own them forever!

How to I add videos to my favorites section?

Watch this video tutorial on how!

Have a video that you watch frequently on your site? Mark those videos or collections as Favorites. Once you start marking your favorites, a Favorites category will appear at the top of your catalog page. Once you add a favorite, the Favorites category will automatically appear.

Billing Questions

 

How do I update my credit card?

Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu.  Select Purchases and scroll down to Payment Method to update your billing information.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Are Payments on your Site Secure?

Yes we have an SSL certificate. As you can see in our web address we are HTTPS meaning we are a very secure site! Our payments are processed through STRIPE a very well respected processor of online transactions. Our parent company Dance Louisville INC has a A+ rating with the BBB.

How do I cancel my subscription?

Was it something we said? 😉

Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu.  Select Purchases and locate your Membership plan.  Click  Cancel Membership on the bottom right

Can I pay with Pay Pal?

Yep! You can checkout using a Credit Card or Pay Pal. You are not able to update your payment info from a credit card to pay pal if you’re an existing member.  Learn more in this video

Playback Questions

 

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors.  To improve your playback experience, make sure you have a fast, stable internet connection.  We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers. Frequent buffering can occur when your Internet bandwidth does not support playback 144pp video quality. Please check with your internet provider to make sure you are receiving the minimum required bandwidth of 1 Mbps You can use this tool to see what speed you are receiving.

Can I watch videos using chromecast and airplay?

Yes!  Both Chromecast and Airplay are compatible with our site.

Yes! Use Chromecast to watch your videos on your TV by casting from your laptop, tablet, or phone.

To stream videos:

  1. Connect Chromecast to your TV.

  2. Connect your device to the same Wi-Fi network as their TV.

  3. Find the video that your want to stream on their laptop or device and click on the Chromecast icon.

  4. In the pop-up that appears, select the desired TV and cast.

 

Chromecast_Pop_Up.png

Casting options when using Chromecast

  1. Using the Google Chrome web browser is supported.

  2. Casting from an iPhone and Android native apps is supported.

  3. Using an iPhone/iPad (iOS devices) web browser, either Safari or Google Chrome is not possible due to limitations from Apple (Airplay is supported instead).

  4. Using the Android web browser and Google Chrome is supported. While it is possible to cast from other web browsers, it cannot be guaranteed.

  5. You can cast only to Chromecast devices or Android boxes, such as Xiaomi Mi TV.

Use AirPlay to watch videos on your TV by playing from their Mac, iPad, iPod touch, or iPhone.

To stream videos:

  1. Connect your device to the same Wi-Fi network as their Apple TV or AirPlay 2-compatible smart TV.

  2. Find the video that they want to stream.

  3. Tap the AirPlay icon.

  4. Choose their Apple TV or AirPlay 2-compatible smart TV.

To stop streaming, they will need to tap the AirPlay icon in the app that they’re streaming from, then tap their iPhone, iPad, Mac, or iPod touch from the list.

Your can also use mirroring instead of AirPlay to stream your content.

NOTE: Some TV manufacturers have integrated AirPlay 2 directly into their TVs, so you can share or mirror almost anything from your iOS device or Mac to your AirPlay 2–enabled smart TV.

You can find the list of devices that support AirPlay 2 on this list: AirPlay 2–Enabled TVs and Devices​. If your smart TV or device doesn’t appear on the list, it means that you cannot use it to cast content from the site.

Can I watch videos on my TV without using an app?

Yes.  By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes.  Our website adapts to phone and tablet browsers so you can watch our content anywhere!

You can also download the “social dance online” app from Apple or Android

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

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to Improve your dancing
A guide to our best Free Resources:
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Get the e-book now!
Made with ❤️ by Brian B at west coast swing online
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