Frequently Asked Questions

Still have questions? Email: WestCoastSwingOnline@Gmail.com

FIRST – LOG INTO YOUR ACCOUNT

Then follow the directions below….

COURSES (like your musicality, spins, beginners or styling course) under the MEMBER then MY COURSES tab in the menu.

Find my WCS courses

MEMBERSHIP VIDEOS (monthly or yearly) are available under the under the MEMBER then MY VIDEOS tab in the menu.

find my paid wcs videos

You can log in with either your login OR the email you signed up with!

If you have questions please email
Brian@WestCoastSwing.com

or call

502-377-4859

Most issues can be resolved within 24 hours.

You can retrieve your lost password anytime through the LOG IN page.

From the log in page, then click ‘Lost Your Password’

Find the email with the link to reset your password

Here’s the tricky part!

After resetting your password click the ‘login’ in the blue box

lost password west coast swing online

You change your password anytime in ‘My Account’

Make sure you are logged in.

Go to My Account.

Then click on the ‘Account Details’ tab

You will be able to change your password there.

To cancel your subscription please LOGIN.

Click on MyAccount, then Subscriptions.

 

An email will be sent confirming cancelation.

When your membership has been cancelled, you’ll need to re-register in order to re-gain access to the site.

Please DO NOT simply email us if you want to cancel. You must cancel online.

We offer videos in 2 ways…

Courses & Full Access Memberships.

We off courses on specific subjects. Beginners, Spins, Musicality, Styling.

They are step by step complete guides to mastery on the subject. These courses include videos and PDF downloads.

You will be able to stream the courses and also be able to download these videos.

In some cases the videos are similar to those in our Full Access membership but the courses are true complete guides and are organized with a step by step process.

The full access videos are available streaming and are not downloadable.

We add new content about every 8-10 weeks.

Yes and No.

The membership videos available through the monthly and yearly memberships on the video page are not downloadable.

The courses on the courses page are downloadable.

There are 2 main advantages to being a Full Access member!

#1 You will have access to over 280 videos. Over 15 hours in total. The largest searchable database of West Coast Swing patterns and techniques on the web!

#2 You will have access to Brian himself via email & video. You will also have the ability to as questions that will be covered once per month in our video Q&A section. You will have your own virtual coach.

All videos are available streaming but are non downloadable.

Dancers who register for a Free Membership, will have access to approximately 20 videos of the 280+ videos contained in our database for free.

No Credit Card Required. It costs nothing.

You’ll get some of our best stuff on us!

Hopefully you love it so much that you’ll chose to continue learning from the site as a Full Access Member.

Where you will have unlimited access to 280+ searchable videos on all topics related to West Coast Swing.

Yes we have an SSL certificate. As you can see in our web address we are HTTPS meaning we are a  very secure site! Our payments are processed through STRIPE a very well respected processor of online transactions. Our parent company Dance Louisville INC has a A+ rating with the BBB.
To change the credit card on my subscription please LOGIN then from the MEMBER tab click My Account then Payment Methods

This link will only work when logged into your account. Update Credit Card

Frequent buffering can occur when your Internet bandwidth does not support playback 360p video quality.

Required Minimum Bandwidth for a 360p video is 1 Mbps

Please check with your internet provider to make sure you are receiving the minimum required bandwidth of 1 Mbps

You can use this tool to see what speed you are receiving.

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